12. Cyber Incident Recovery
If you are unfortunate enough to be the Victim of a ransomware attack – i.e. some or all of your files have been encrypted and the cyber criminals are asking for money (real or ‘cryptocurrency‘) to give you access to your files back – then your first port of call should be the No More Ransom Project website:
No More Ransom
The National Cyber Security Centre have guidance on dealing with some of the most common cyber incidents which affect individuals.
NCSC Incident Recovery
If you cannot find advice on that page, use the search function on the NCSC website to see if you can find relevant advice.
If you still cannot find appropriate guidance on recovering the threat you should consider:
- Contacting the Service Provider for online services (e.g. social media, webmail) and seeking their help
- Finding a reputable cyber security response service from a private company
- Restoring any infected or compromised machine from the original software (e.g. operating system, etc…) and Backups you have created