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Vulnerability Notifications

Cyber Protect Officers now make contact with organisations who have been identified as having potential risks with their IT systems in the hope of preventing cyber criminals from exploiting these vulnerabilities.

The Cyber Protect Officer will not ask you for any information.
Our role is to explain the identified problem and signpost you to industry guidance to fix this.


How to verify an Officer’s Identity

Please ensure you select the correct police force from the menu if you are outside of the relevant force’s geographical area. The call handler will not know the content of the notification as it is sensitive information.. They can, however, verify the officer’s contact details. The Officer should have provided their:

  • Pay / Warrant Number
  • Mobile telephone number
  • Email address
  • Cyber Crime Unit for which they work

Genuine police email addresses end in:

  • @serocu.pnn.police.uk or @serocu.police.uk
  • @sussex.pnn.police.uk or @sussex.police.uk
  • @surrey.pnn.police.uk or @surrey.police.uk
  • @hampshire.pnn.police.uk or @hampshire.police.uk
  • @thamesvalley.pnn.police.uk or @thamesvalley.police.uk

The Notification

The Officer WILL NOT REQUEST ANY INFORMATION FROM YOU

The Officer will provide you information verbally and by email. You should always ensure emails and attachments have been scanned by antivirus software before opening them. Most companies have systems that do this by default – but check if you are not sure. It is entirely up to you how you act on the information provided.

Delivered Notification Campaigns:

Cyber Protect Services