Cyber FAQs

Some answers to questions you may have about cyber security and our services.


What are the simplest and most important steps to take to protect against cyber crime?

Make sure you’re taking the following steps at work as a minimum:

  • Using strong, separate passwords for email accounts
  • Installing the latest software and app updates
  • Where available, use two-factor authentication on your accounts
  • Back up your most important data and store securely (air-gap)
  • Don’t automatically click on links or attachments
  • Take extra care with requests for personal and financial information
  • Avoid using public Wi-Fi when working with sensitive information
  • Install a reputable anti-malware solution

How do I report or provide information about cyber crime to the police?


How do I start gaining cyber security accreditation for my organisation, or check accreditation of a third party?


How do I start incident response planning to reduce the impact of cyber crime on my organisation?


Where can I find intelligence about cyber threats to inform my organisation, or share information that might help other victims?


What advice should be provided to individuals?


How can individuals and organisations volunteer to assist the police?

Cyber Specials Cyber Volunteers Logo

Where can I get a copy of your presentation?

Our presentations are updated regularly, with each Protect officer adding their own individual style to deliver content covering the principles laid down by the NCSC. You can download a basic template from one of our presentations below to assist you with developing your own internal awareness programmes. You should research each of the topics yourself using other resources linked on this site to ensure that your version is up to date and accurate.


Where can I find videos with a cyber awareness theme?


What should I consider when backing up data?

  • Identify what you need to back up
  • Consider what data is critical and needs to be restored faster
  • Make sure the back up is separated from the original copy (airgapped)
  • Consider the Cloud as a backup option
  • Make backups part of your day to day business

How do I protect my business against malware (e.g. ransomware)?

  • Keep devices (operating systems) and software up to date
  • Protect devices with anti-malware product and scan regularly
  • Protect mobile devices – use official app stores
  • Keep safe back ups of important files

What do I do if my business suffers a malware infection?

  • Disconnect infected devices from your network
  • Turn off Wi-Fi and unplug any network (ethernet) cables
  • Safely format and replace disk drives and reinstall the OS
  • Connect to a clean network to safely download, install and update the OS and all other software
  • Install, update and run anti-virus product
  • Reconnect to your network
  • Monitor network traffic and run anti-virus scans to identify any residual infection

How can I protect my organisation against phishing?

Adopt a multi-layered defence as follows:

  • Make it difficult for attackers to reach your users
  • Help users identify and report suspected phishing communications
  • Protect your organisation from the effects of undetected phishing communications
  • Respond quickly once an incident is detected

How can we generate constructive discussions about cyber security at a strategic level within my organisation?

Consider starting with the following questions, which can lead into more detailed discussions on hard and soft defences (e.g. technologies and policies):

  • How do we defend our organisation against phishing attacks?
  • How does our organisation control the use of privileged IT accounts?
  • How do we ensure that our software and devices are up to date?
  • How do we make sure our partners and suppliers protect the data we share with them?
  • What authentication methods are used to control access to systems and data?

How can my organisation establish effective control and oversight of the supply chain?


How can my organisation protect against, and respond to, Denial of Service (DoS) attacks?

The five principles of defending against DoS attacks are as follows:

  • Understanding your service
  • Upstream defences
  • Scaling
  • Response Plan
  • Testing and Monitoring

A minimal DoS Response plan might start with the following:

  • Confirming that you are under attack
  • Understanding the nature of the attack
  • Deploying mitigations that can quickly be put in place
  • Monitoring the attack and recovery

How can I protect my email and other online accounts?

  • Enable multi-factor authentication (MFA/2FA)
  • Use a unique, strong password for email accounts
  • Be wary of links within emails that direct you to a login page
  • Check your email accounts for unusual rules that you didn’t set up

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Useful Resources


SEROCU Cyber Protect YouTube Channel - useful cyber security videos

Our YouTube Channel contains useful videos explaining important concepts of cyber security as well as hints and tips.


Small Business Guide

NCSC Small Business Guide Download

Cyber security needn't be a daunting challenge for small business owners. Following the five quick and easy steps outlined in the guide could save time, money and even your business’ reputation.

There is also a guide specifically for charities.


NCSC Infographics

NCSC Small Business Guide Infographic
Small Business Guide

NCSC Password Guidance Infographic
Password Security

10 Steps to Cyber Security Infographic
10 Steps to Cyber Security